Policies

Appointments

Since popular times fill up quickly, we encourage you to book your appointments a few weeks in advance to ensure you get the day and time you want. At the time of booking, we’ll ask for a credit card or gift certificate number to guarantee your appointment. We accept American Express, Visa, Mastercard and Discover. Prices are subject to change without notice.

We recommend that you arrive 5-10 minutes before your first appointment to fill out intake paperwork. If you’re running late, please give us a call so we can make the necessary adjustments to your appointment.

Group Appointments

Please call 866.323.0039 for policies and availability. Special requirements may apply to bookings of three or more people. Please note there is a 72-hour cancellation policy for groups.

Consultations

Every client is offered a complimentary consultation and skin analysis with one of our expert practitioners. Our consultations include: an in-depth education about your skin; a comprehensive discussion about all options available to you along with the benefits and risks associated with each; and a clear recommendation of action. We believe an informed patient with realistic expectations will be most satisfied with our treatments and results.

Cancellation Policy

Clients must provide a 24-hour notice to cancel an appointment. A 72-hour notice is required for a group appointment, package appointment or for a 2+ hour appointment. The guaranteeing credit card will be charged a late cancellation fee of 50% of the scheduled treatment for late cancellations. No-shows will result in a cancellation fee of 100% of the scheduled treatment.

Returns

If you are not fully satisfied with a purchase from our retail area, please bring your receipt and the unused portion of the product back within two weeks of purchase. We’ll gladly issue a SkinSpirit credit, good for product or future service. There are no cash or credit card refunds. Unfortunately, we cannot offer credit on product returned after two weeks.

To make the most of your stay with us…

Make sure you disclose any medical problems or concerns to your practitioner. Keep all valuables close at hand. Better yet, leave them at home, as we cannot be held responsible for any lost or stolen articles.